MADE WITH MEANING, MADE FOR LIKE-MINDED PEOPLE

FAQs

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frequencysg@gmail.com

 

Worried about watermarks or stains on your bag? We got you covered! We sell fashionable water resistant and machine washable bags that will keep your worries at bay! What’s more? We understand the importance of caring for your laptops, which are essentially our life source in this century. Our “fit” laptop bags are the perfect option for caring for your laptops in a more secure manner. Exclusively available in Singapore, get yours online today!

 

  • PAYMENT

We accept all major credit cards and Paypal.

 

  • RETURNS & WARRANTY

Please choose your FREQUENCY Bag carefully as we do not exchange or refund for change of mind. All bag dimensions and details are listed on each product's page. If your FREQUENCY Bag has arrived faulty, please send us an email immediately to arrange for an exchange within 7 calendar days. Our warranty period for FAULTY items is 1 months. We will require proof of purchase. Please note that normal wear and tear is not considered a fault.

There are strictly no returns on SALE items.

 

  • SHIPPING / LOCAL PICK-UP

Frequency Bags is based Singapore. We ship worldwide. Please refer to the Shipping page for more details.

 

  •  RETAILERS / WHOLESALERS / FRANCHISING OPPORTUNITIES

We currently sell via Instagram @frequencysg, Facebook @frequencysg and Pop Up Stores in Singapore. We will update the Pop Up Stores locations on our Instagram and Facebook.

If you are looking for nearest Retailers or looking to join us, kindly refer to the Retailers & Wholesalers page for more details.

 

  •  PRE-ORDER ITEMS

For pre-order items,  it means it is currently out of stock and will be shipped once it has been restocked. Please note that all pre-order dates are approximate only. If you require an item by a specific date, we recommend contacting us prior to purchasing.

 

  • WHAT ARE FREQUENCY BAGS MADE FROM?

FREQUENCY Bags are made from perforated neoprene containing 95% neoprene and 5% polyester. That 5% is the exterior colour laminated onto the neoprene.

 

  • WHAT SIZE ARE THE FREQUENCY TOTE BAGS?

 Kindly refer to our product description for the respective tote bag size. 

 

  • ARE FREQUENCY BAGS MACHINE WASHABLE?

We recommend hand wash (for Metallic bags) or gentle cycle in the washing machine and hang to dry. Do not tumble dry.

 

  •  HOW DO I CARE FOR MY FREQUENCY BAG?

Strong Smell: There will be a strong rubber smell when you take it out of the packaging. Please use it and air it for a few days and the rubber smell will go away.

Out of shape: If your bag comes looking out of shape, hang it up (do not iron) for a day and it will be ready to use.

Usage: As neoprene is a form of rubber, it may stretch. To prolong the life of the neoprene bag, do not drag or overload it. Though it can carry up to 5kg of load, please avoid aggressive usage on the bag and its accessories. 

Rope Handles / Straps: Due to abrasion, you may find frays from the rope. Please use a lighter and gently slide over it. Be extra careful not to burn it. If you are unsure, please use a scissor and trim it. 

If you have any further questions on how to care for your bag, please drop us an email at frequencysg@gmail.com.