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Terms & Conditions

Please read through our terms and conditions carefully before placing your order. By viewing and patronizing from our website, you agree to be bound by our terms and conditions. If you have any enquiries regarding our terms and conditions, please email our customer care personnel at We may change our terms and conditions without any prior notice.

Disclaimer and Liability

Whilst we take great care to ensure that the description and content on our website are accurate, we cannot guarantee that the entire contents are free of mistakes. Images and colours may vary with actual products due to lighting effects. FREQUENCY shall be held harmless from and against all claims, liabilities and costs that may be incurred as a result of this.

Pricing Terms

At FREQUENCY, we commit ourselves to bringing our customers the best convenience, excellent customer service and 24 hours product availability via our online store Please note that while FREQUENCY merchandises offered online are usually priced the same as those sold in our physical POINT OF SALE, in certain cases, our online and offline stores might reflect different prices due to different promotional mechanisms introduced at our stores.

Order Cancellation

Orders placed cannot be amended or cancelled. Please review your shopping cart before placing an order.

Return & Exchange

Returns are allowed within 14 days for local customers and 30 days for international customers of the invoice date if the items are in original, unwrap condition, with tags intact. If you have received the wrong item or a defective item, kindly contact our customer care at and we will guide you through the return procedure. For more information, please refer to our Returns Policy at Customer Care page.